FAQ'S

How much does delivery cost?

网上订货是否收取运费?

If the order is over RMB600 – then delivery is free! If under RMB600, delivery is just RMB50.

单笔订单满600元免运费,不满600元收取50元的配送费。

 

How about the delivery arrangement after online order placed? 网上下单后,何时可以派送到家?

Order placed before 17h00 will be delivered tomorrow (=the next day). Orders placed after 17h00 will be delivered the day after tomorrow (= 2 days later).
当天17:00之前的订购单将安排第二天(=明天)交付
当天17:00之后的订单将在后天(=2天后)安排交付

 

What logistics company is Swiss Butchery using to enable next day delivery?

Swiss Butchery使用哪家物流公司?

Swiss Butchery uses Shun Feng (SF) Express logistics, which is recognized as having among the most reliable and fastest delivery in China. SF Express service guarantees next day delivery provided someone is at home to receive the goods.

Swiss Butchery指定顺丰为我们的第三方物流公司。在确保收货地址有人签收的情况下,顺丰速运可以实现中国大部分城市的次日送达服务。

 

Do you deliver everywhere in China? Swiss Butchery是全国范围配送吗?

SF Express delivers to over 1,300 cities in China. This covers the vast majority of urban population.

目前,顺丰速运网络已覆盖全国1300多个主要城市。

 

Can I track my delivery status? 我能追踪包裹的物流信息吗?

Yes. Upon dispatch from our warehouse, customers can follow the exact location of their parcel via SF’s integrated tracking system.

可以。当货物从我们的仓库发出后,顾客可用顺丰的运单追踪客户端查询到包裹的物流状态。

 

Do you have a return and/or refund policy? Swiss Butchery有相应的退货政策吗?

No, unless there is evidence that Swiss Butchery was at fault in sending you wrong product. We take great pride in sending you the freshest and highest quality products, and trust for your understanding that only in exceptional cases where we were at fault will agreed to refunds. Given the limited shelf life and food safety risks, we cannot accept any product returns.

除非有证据表明Swiss Butchery配送的产品有误,否则产品一经出售,概不退换。我们对本店所售产品的品质充满自信,并感谢您对我们一直以来的信任。鉴于生鲜产品保质期有限,加之食品安全风险问题,一般情况下,我们不接受退换货申请。

 

How do you ensure meat stays fresh? 肉类食品怎么保鲜?

After 6 months of testing with various cold supply chain alternatives at different temperatures, Swiss Butchery identified a solution consisting of Styrofoam, insulation materials, and dry ice gel packs that has proven to be effective to keep temperatures below 4 degrees for up to 36 hours.

历时六个月,我们在不同温度条件下,对各种冷链方案进行多次测试,最终选择了泡沫箱+隔热包+冷链冰包的包装方案。测试结果显示这样可以确保产品在最大程度上的新鲜度。

 

Why is Swiss Butchery one of the few online retailers that offers their meat fresh? 为什么Swiss Butchery是少数能为消费者提供冰鲜肉食的电商?

Swiss Butchery invested in chilled airfreight, chilled storage, and chilled logistics right from the beginning. This investment, combined with over 100 years of Swiss butchery expertise, allows us to provide next day fresh service that most others lack the capability of.

Swiss Butchery早期便在空运、冷藏和冷链运输上注入了大量的投资。结合Swiss Butchery的丰富经验,这使得我们能在第二天将新鲜的美味肉食速递到您的府上。

 

Is Swiss Butchery’s entire meat assortment available online? Swiss Butchery的所有产品都可在线选购吗?

With the exception of our raw sausages, cheese and breaded product like schnitzel and cordon bleu, Swiss Butchery offers its entire fresh meat and sausages assortment.

除了我们的奶酪及生制香肠以及炸猪扒、芝士猪肉卷等半成品,Swiss Butchery在线商城供应所有其他生鲜和香肠类的产品。

 

What happens if I am not at home during delivery or SF is unable to contact me?

If SF delivery fails to find someone at home or identify the right address, the product will be returned to SF warehouse and kept in chilled storage. SF will attempt to agree on a new delivery time in the next few hours via calling the customer. This is why it is of great importance that you indicate the right address and your phone number correctly.

为了避免SF无法联系到您,请确认送货地址和联系电话的正确性。 若快递员无法联系到您, 您的产品将会保存在顺丰速递的站点内,并安排再一次的配送。

 

What do I do if I can’t find the goods I intend to purchase online?

Our customer service hot-line is available from 9am-6pm every day. Our dedicated service team will assist you in any way possible to fulfill your needs.

如果我找不到我想买的商品,该怎么办?

如果您在网上平台上找不到您要订购的商品,可以拨打我们的客服热线进行咨询和确认。

您还可以指定您需要订购的产品,并在订单时“备注”栏中注明这些产品。我们的客户服务人员会尽快与您联系。

 

What do I do if I want to order a particular cut that is not offered on the website?

如果我想要定制肉品,我该怎么做?

We will always seek to make the cut available of your liking. Please contact us by email: info@swissbutchery.com or call our service hotline for assistance.
021 – 5223 – 7301(Monday ~ Friday) 021 – 5223 – 7275( Saturday~ Sunday) Our working time hours are between 9am-6pm, every day.(holidays except)

请通过电子邮件与我们的客服联系:info@swissbutchery.com

或拨打我们的全国统一服务热线: 021 – 5223 – 7301(周一~周五) 021 – 5223 – 7275(周六~周日)

我们的工作时间是周一到星期日,0900-1800。(节假日除外 )

 

Am I able to receive a Fapiao with my order? 我可以要求开发票吗?

Yes, we are happy to issue and send you a Fapiao together with our product. Please add the Fapiao request and relevant details during check out in the comment box.

可以的. 请在备注栏里填写详细的开票信息(包括公司抬头及公司税号)我们会在发货的同时一并将发票寄送给您.